As a double line hoist, this model has 10 feet of cable and a 4,000-pound capacity. All Lug-All cable hoists are made in the USA using 7x19 aircraft cable and are designed with an aluminum alloy main frame with open construction for easy cleaning and maintenance. Lug-All cable hoists also include a handle that is designed to bend at 125 to 150 percent of the rated capacity, protecting the user and equipment. In most cases there should be no issue refunding/replacing an item however, we may contact you to gather additional information and/or request pictures of products and packaging to determine the cause of the issue and to improve customer service. Closeout items will be clearly identified in the product description.This item is in the category "Business & Industrial\Material Handling\Hoists, Winches & Rigging\Cranes & Hoists\Other Cranes & Hoists". The seller is "nwminesupply" and is located in this country: US. This item can be shipped to United States, Canada, United Kingdom, China, Mexico, Germany, Japan, Brazil, France, Australia, Denmark, Romania, Slovakia, Bulgaria, Czech Republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Greece, Portugal, Cyprus, Slovenia, Sweden, Korea, South, Indonesia, Taiwan, South Africa, Thailand, Belgium, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Austria, Bahamas, Israel, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Croatia, Republic of, Malaysia, Chile, Colombia, Costa Rica, Panama, Trinidad and Tobago, Guatemala, Honduras, Jamaica, Antigua and Barbuda, Aruba, Belize, Dominica, Grenada, Saint Kitts-Nevis, Saint Lucia, Montserrat, Turks and Caicos Islands, Barbados, Bangladesh, Bermuda, Brunei Darussalam, Bolivia, Ecuador, Egypt, French Guiana, Guernsey, Gibraltar, Guadeloupe, Iceland, Jersey, Jordan, Cambodia, Cayman Islands, Liechtenstein, Sri Lanka, Luxembourg, Monaco, Macau, Martinique, Maldives, Nicaragua, Oman, Peru, Pakistan, Paraguay, Reunion, Vietnam, Uruguay.